Refund & Cancellation Policy
Effective [effective date — to be published]
This policy covers the subscription fees a gym pays for THE CULT CLIENT. It does not cover payments a member makes to their gym: those follow the gym's own refund policy, and the gym is the one to contact about them.
Cancelling a subscription
- A gym owner can cancel at any time by writing to [support email — to be published].
- Cancellation takes effect at the end of the billing period already paid for. The account keeps working until then.
- We do not charge a cancellation fee.
Refunds
- Fees for a billing period that has already started are not refunded for the unused part of it.
- If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the excess in full.
- If the service was unavailable for a significant part of a billing period because of a fault on our side, we will refund or credit that period in proportion to the time lost.
How refunds are paid
Approved refunds go back to the original payment method within 7 working days of approval. Your bank or card issuer may take longer to show the credit.
Asking for a refund
Write to [support email — to be published] with your gym’s name, the invoice or payment reference, and what went wrong. We reply within 3 working days.